Service Process

01
Customer Contact & Requirements Confirmation
02
Solution for Design
03
Order Processing and Production Scheduling
04
Shipment & After-Sales Support
05
Customer Relationship & Continuous Optimization
【Hon Turing】Service Process Architectures
01
Customer Contact & Requirements Confirmation
  • Contact Channels
    Official website, trade exhibition, business visits, official LINE account.
  • Requirement Collection
    Usage scenarios (automotive, yacht, backup power), voltage specifications, application environment.
  • Preliminary Technical Assessment
    The technical department confirms feasibility and compatibility with existing products.
02
Solution for Design
  • Customized Proposal
    Provides a product combination based on the usage scenarios. (e.g. inverter + charger + battery + trolley)
  • Certifications
    Certification requirements. (e.g. CSA, CE)
03
Order Processing & Production Scheduling
  • Order Confirmation
    Contract signing, payment terms, delivery terms. (e.g. EXW, FOB, etc.)
  • Production Scheduling
    The production department arranges manufacturing according to specifications and conducts quality inspections.
  • Regulatory Verification
    Confirms whether certification documents, certificates of origin, etc. are required.
04
Shipment & After-Sales Support
  • Packaging and Logistics
    Choose packaging methods based on product type and quantity, then arrange logistics or international transportation.
  • Technical Documentation
    User manuals, installation guide, warranty terms.
  • After-Sales Support
    LINE customer service, email technical support, warranty repair process.
05
Customer Relationship & Continuous Optimization
  • Satisfaction Survey
    Regular follow-up visits and user feedback.
  • Product Upgrade Recommendations
    Provide new models or modular upgrade solutions based on usage conditions.
  • Brand Interactions
    Social Media Management, technical sharing, and exhibition invitations.
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Finish